| 201101332 | Greater Glasgow and Clyde NHS Board - Acute Services Division | policy/administration | Upheld, recommendations | September 2012 | 
          
                                                                                        | 201101431 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201101545 | Edinburgh Napier University | complaints handling | Some upheld, recommendations | September 2012 | 
          
                                                                                        | 201101712 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201102036 | North Lanarkshire Council | policy / administration; handling of planning application | Upheld, action taken by body to remedy, recommendations | September 2012 | 
          
                                                                                        | 201102045 | Dumfries and Galloway Council | kennels | Some upheld, recommendations | September 2012 | 
          
                                                                                        | 201102116 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201102387 | University of Stirling | complaints handling | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201102475 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201102523 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | September 2012 |