Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602299 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2016 |
| 201602309 | Scottish Prison Service | complaints handling | Upheld, recommendations | November 2016 |
| 201602314 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2016 |
| 201603209 | Scottish Prison Service | downgrading | Not upheld, no recommendations | November 2016 |
| 201507569 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2016 |
| 201507570 | A Medical Practice in the Grampian NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | October 2016 |
| 201507571 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2016 |
| 201507623 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | October 2016 |
| 201507632 | Fife NHS Board | nurses / nursing care | Upheld, recommendations | October 2016 |
| 201507690 | Business Stream | communication / consultation | Some upheld, recommendations | October 2016 |