| 201804958           | 
                                                                                        University of the Highlands and Islands           | 
                                                                                        Complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        May 2021           | 
              
          
                                                                                        | 201807820           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        May 2021           | 
              
          
                                                                                        | 201809520           | 
                                                                                        Glasgow City Health and Social Care Partnership           | 
                                                                                        Care charges for homecare and residential care           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2021           | 
              
          
                                                                                        | 201810148           | 
                                                                                        Fife NHS Board           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        May 2021           | 
              
          
                                                                                        | 201810444           | 
                                                                                        West Dunbartonshire Council           | 
                                                                                        Complaints handling           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        May 2021           | 
              
          
                                                                                        | 201900286           | 
                                                                                        Borders NHS Board           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        May 2021           | 
              
          
                                                                                        | 201900435           | 
                                                                                        Fife NHS Board           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        May 2021           | 
              
          
                                                                                        | 201900708           | 
                                                                                        Edinburgh College           | 
                                                                                        Providing Learning Support and Guidance (by curriculum staff)           | 
                                                                                        Upheld, recommendations           | 
                                                                                        May 2021           | 
              
          
                                                                                        | 201900819           | 
                                                                                        South Lanarkshire Council           | 
                                                                                        Policy / administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2021           | 
              
          
                                                                                        | 201901038           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        May 2021           |