Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201210 | Business Stream Ltd | debt recovery / payment fees | Some upheld, action taken by body to remedy, recommendations | February 2013 |
| 201201461 | Student Awards Agency for Scotland | handling of application | Some upheld, recommendations | February 2013 |
| 201201815 | Scottish Prison Service | behaviour related programmes (including access to) | Some upheld, action taken by body to remedy, recommendations | February 2013 |
| 201201828 | Scottish Prison Service | progression | Not upheld, no recommendations | February 2013 |
| 201201873 | A Medical Practice in the Orkney NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | February 2013 |
| 201201919 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | February 2013 |
| 201202056 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment; diagnosis | Upheld, recommendations | February 2013 |
| 201202069 | A Dentist in the Lanarkshire NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | February 2013 |
| 201202177 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, action taken by body to remedy, no recommendations | February 2013 |
| 201202187 | A Pharmacy in the Highland NHS Board area | policy/administration | Some upheld, recommendations | February 2013 |