Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201804510 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | September 2020 |
| 201804945 | South Lanarkshire Health and Social Care Partnership | care in the community | Some upheld, no recommendations | September 2020 |
| 201805026 | Renfrewshire Health and Social Care Partnership | policy / administration | Upheld, recommendations | September 2020 |
| 201805588 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2020 |
| 201806888 | Lothian NHS Board - Acute Division | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | September 2020 |
| 201807030 | North Ayrshire Council | communication / staff attitude / confidentiality | Upheld, recommendations | September 2020 |
| 201807344 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | September 2020 |
| 201807591 | Heriot-Watt University | academic appeal / exam results / degree classification | Upheld, recommendations | September 2020 |
| 201808288 | Highland NHS Board | adult social work services (highland nhs only) | Upheld, recommendations | September 2020 |
| 201809456 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | September 2020 |