Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201808511 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201808613 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201808987 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201809062 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2020 |
| 201809165 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201809603 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201809644 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Some upheld, recommendations | July 2020 |
| 201809966 | Fife NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2020 |
| 201809975 | Borders NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2020 |
| 201810039 | Fife NHS Board | complaints handling | Not upheld, no recommendations | July 2020 |