Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100346 | The City of Edinburgh Council | Policy/administration | Some upheld, recommendations | January 2012 |
| 201100349 | A Dental Practice, Greater Glasgow and Clyde NHS Board | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | January 2012 |
| 201100515 | Knowes Housing Association Ltd | Repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, action taken by body to remedy, no recommendations | January 2012 |
| 201100537 | Glasgow City Council | Private sector grants and loans, house condition surveys | Some upheld, action taken by body to remedy, no recommendations | January 2012 |
| 201100538 | The City of Edinburgh Council | Council Tax (incl Community Charge) | Not upheld, no recommendations | January 2012 |
| 201100550 | West Lothian Council | Finance - tenancy charges | Some upheld, recommendations | January 2012 |
| 201100662 | Care Inspectorate (SCSWIS) | Policy/administration | Not upheld, no recommendations | January 2012 |
| 201100710 | University of Glasgow | Policy/administration | Not upheld, no recommendations | January 2012 |
| 201100716 | Lothian NHS Board | Appointments/Admissions (delay, cancellation, waiting lists) | Some upheld, no recommendations | January 2012 |
| 201100726 | Borders NHS Board | Clinical treatment / Diagnosis | Not upheld, action taken by body to remedy, no recommendations | January 2012 |