Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201805856 A Medical Practice in the Lothian NHS Board area policy / administration Not upheld, no recommendations March 2020
201805983 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201806224 Heriot-Watt University policy / administration Upheld, recommendations March 2020
201806236 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201806328 Western Isles NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201806337 Scottish Prison Service visits Not upheld, no recommendations March 2020
201806513 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201806670 The Water Industry Commission for Scotland complaints handling Upheld, recommendations March 2020
201806790 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations March 2020
201807008 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020