Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201804377 Western Isles NHS Board clinical treatment / diagnosis Some upheld, no recommendations October 2019
201804499 Tayside NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations October 2019
201804660 Clackmannanshire Council child services and family support Upheld, recommendations October 2019
201804921 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2019
201804933 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2019
201804986 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations October 2019
201805015 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations October 2019
201807032 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations October 2019
201807051 Sanctuary (Scotland) Housing Association Ltd repairs and maintenance Some upheld, recommendations October 2019
201807167 Scottish Prison Service progression Upheld, recommendations October 2019