Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201205062 Scottish Prison Service personal property Upheld, recommendations November 2013
201205165 Business Stream charging method / calculation Upheld, recommendations November 2013
201205268 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, recommendations November 2013
201300081 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis November 2013
201300199 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations November 2013
201300252 Dumfries and Galloway NHS Board clinical treatment / diagnosis November 2013
201300337 Argyll and Bute Council traffic regulation and management Not upheld, no recommendations November 2013
201300382 Business Stream incorrect billing Not upheld, no recommendations November 2013
201300401 A Medical Practice in the Lothian NHS Board area lists Upheld, recommendations November 2013
201300417 South Ayrshire Council policy/administration Some upheld, no recommendations November 2013