Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201205087 | Registers of Scotland | policy/administration | Not upheld, no recommendations | June 2013 |
| 201205112 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | June 2013 |
| 201205159 | Scottish Prison Service | home detention curfew | Not upheld, no recommendations | June 2013 |
| 201002860 | East Renfrewshire Council | handling of application (complaints by applicants) | Some upheld, no recommendations | May 2013 |
| 201101313 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | May 2013 |
| 201102274 | The City of Edinburgh Council | right to buy | Some upheld, recommendations | May 2013 |
| 201103006 | Scottish Water | policy / administration | Upheld, recommendations | May 2013 |
| 201103656 | Highlands and Islands Enterprise | policy/administration | Not upheld, action taken by body to remedy, no recommendations | May 2013 |
| 201103842 | Clackmannanshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | May 2013 |
| 201104809 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2013 |