Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300209 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | July 2013 |
| 201000513 | Falkirk Council | policy/administration | Some upheld, recommendations | June 2013 |
| 201003985 | A Council | child services and family support | Upheld, recommendations | June 2013 |
| 201100100 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2013 |
| 201101546 | Care Inspectorate | complaints handling | Not upheld, no recommendations | June 2013 |
| 201101683 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201102379 | City of Glasgow College | complaints handling | Some upheld, recommendations | June 2013 |
| 201102927 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201102968 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2013 |
| 201105269 | Business Stream | charging method / calculation | Some upheld, recommendations | June 2013 |