Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204364 | Kingdom Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | May 2013 |
| 201204423 | Business Stream | incorrect billing | No decision reached | May 2013 |
| 201204430 | Crown Office and Procurator Fiscal Service | failure to provide information | Upheld, no recommendations | May 2013 |
| 201204493 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2013 |
| 201205198 | West Lothian Council | handling of application (complaints by applicants) | Not upheld, no recommendations | May 2013 |
| 201101537 | The City of Edinburgh Council | policy/administration | Some upheld, recommendations | April 2013 |
| 201102497 | Glasgow Caledonian University | policy/administration | Upheld, recommendations | April 2013 |
| 201103288 | Forestry Commission Scotland | policy/administration | Some upheld, recommendations | April 2013 |
| 201103307 | Care Inspectorate | complaints handling | Not upheld, recommendations | April 2013 |
| 201103610 | South Ayrshire Council | policy/administration | Some upheld, recommendations | April 2013 |