Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103626 | University of Abertay Dundee | policy/administration | Upheld, recommendations | April 2013 |
| 201104012 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | complaints handling | Upheld, recommendations | April 2013 |
| 201104070 | Scottish Water | sewer flooding - external | Some upheld, action taken by body to remedy, recommendations | April 2013 |
| 201104276 | South Lanarkshire Council | policy/administration | Some upheld, action taken by body to remedy, recommendations | April 2013 |
| 201104623 | Queen Margaret University | teaching and supervision | Some upheld, recommendations | April 2013 |
| 201104648 | The City of Edinburgh Council | policy/administration | Some upheld, recommendations | April 2013 |
| 201104937 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2013 |
| 201105183 | Scottish Water | damage caused / compensation | Not upheld, recommendations | April 2013 |
| 201105481 | Borders NHS Board | complaints handling | Some upheld, recommendations | April 2013 |
| 201200179 | Registers of Scotland | policy/administration | Some upheld, recommendations | April 2013 |