Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202549 | A Dentist in the Fife NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | April 2013 |
| 201202568 | East Renfrewshire Council | conservation areas, listed buildings, tree preservation orders | Not upheld, no recommendations | April 2013 |
| 201202599 | Borders College | policy/administration | Upheld, recommendations | April 2013 |
| 201202602 | East Renfrewshire Council | council tax (incl community charge) | Not upheld, no recommendations | April 2013 |
| 201202629 | Ayrshire and Arran NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, action taken by body to remedy, recommendations | April 2013 |
| 201202642 | Business Stream | charging method / calculation | Some upheld, recommendations | April 2013 |
| 201202688 | Scottish Prison Service | policy/administration | Some upheld, no recommendations | April 2013 |
| 201202730 | The City of Edinburgh Council | statutory notices | Not upheld, recommendations | April 2013 |
| 201202755 | Glasgow Housing Association Ltd | repairs and maintenance | Some upheld, action taken by body to remedy, no recommendations | April 2013 |
| 201202821 | Scottish Prison Service | progression | Not upheld, no recommendations | April 2013 |