Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103715 | Business Stream Ltd | charging method / calculation | Upheld, recommendations | February 2013 |
| 201103889 | Lothian NHS Board | clinical treatment; diagnosis | Upheld, recommendations | February 2013 |
| 201103900 | Highland NHS Board | clinical treatment; diagnosis | Upheld, recommendations | February 2013 |
| 201104079 | Greater Glasgow and Clyde NHS Board | complaints handling | Not upheld, no recommendations | February 2013 |
| 201104142 | Business Stream Ltd | policy/administration | Some upheld, recommendations | February 2013 |
| 201104444 | Greater Glasgow and Clyde NHS Board | complaints handling | Some upheld, recommendations | February 2013 |
| 201104449 | Lothian NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | February 2013 |
| 201104552 | Greater Glasgow and Clyde NHS Board | policy/administration | Not upheld, no recommendations | February 2013 |
| 201104671 | West Lothian Council | noise pollution | Some upheld, recommendations | February 2013 |
| 201104875 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | February 2013 |