Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202618 | Scottish Prison Service | progression | Not upheld, no recommendations | January 2013 |
| 201202641 | Scottish Prison Service | personal property | Not upheld, no recommendations | January 2013 |
| 201202830 | Scottish Prison Service | complaints handling | No decision reached | January 2013 |
| 201202896 | Grampian NHS Board | complaints handling | Upheld, action taken by body to remedy, recommendations | January 2013 |
| 201202916 | Scottish Prison Service | recreation | Not upheld, no recommendations | January 2013 |
| 201002513 | Crown Office and Procurator Fiscal Service | policy/administration | Not upheld, no recommendations | December 2012 |
| 201003747 | Falkirk Council | finance - housing benefit and council tax benefit | Some upheld, recommendations | December 2012 |
| 201004025 | Glasgow City Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | December 2012 |
| 201005291 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, recommendations | December 2012 |
| 201101084 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2012 |