Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201105489 | University of Aberdeen | policy/administration | Some upheld, no recommendations | December 2012 |
| 201200034 | Fife Council | primary school | Not upheld, no recommendations | December 2012 |
| 201200120 | Scottish Water | complaints handling | Not upheld, no recommendations | December 2012 |
| 201200139 | Stirling Council | complaints handling | Some upheld, action taken by body to remedy, recommendations | December 2012 |
| 201200145 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201200160 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2012 |
| 201200240 | A Medical Practice in the Ayrshire and Arran NHS Board area | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | December 2012 |
| 201200259 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2012 |
| 201200268 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | December 2012 |
| 201200269 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Upheld, action taken by body to remedy, recommendations | December 2012 |