Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101370 Argyll Community Housing Association repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations October 2012
201101699 Melville Housing Association Ltd repairs and maintenance of housing stock (incl dampness and infestations) Upheld, action taken by body to remedy, recommendations October 2012
201101721 The Highland Council policy/administration Some upheld, recommendations October 2012
201102025 East Renfrewshire Council policy/administration Not upheld, no recommendations October 2012
201102226 A Medical Practice in the Highland NHS Board area clinical treatment; diagnosis Upheld, recommendations October 2012
201102499 Lothian NHS Board appointments/admissions (delay, cancellation, waiting lists) Some upheld, recommendations October 2012
201102504 Scottish Ambulance Service failure to send ambulance/delay in sending ambulance Some upheld, recommendations October 2012
201102518 The City of Edinburgh Council repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, action taken by body to remedy, no recommendations October 2012
201102534 East Renfrewshire Council maintenance and repair of roads Not upheld, no recommendations October 2012
201102594 West Dunbartonshire Council conservation areas, listed buildings, tree preservation orders Some upheld, action taken by body to remedy, no recommendations October 2012