| 201805182           | 
                                                                                        University of St Andrews           | 
                                                                                        Communication / staff attitude / dignity / confidentiality           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2021           | 
              
          
                                                                                        | 201810789           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        Repairs and maintenance           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2021           | 
              
          
                                                                                        | 201901140           | 
                                                                                        Fife NHS Board           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2021           | 
              
          
                                                                                        | 201901872           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2021           | 
              
          
                                                                                        | 201901939           | 
                                                                                        A Medical Practice in the Borders NHS Board area           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2021           | 
              
          
                                                                                        | 201902531           | 
                                                                                        Castle Water Ltd           | 
                                                                                        Leakage           | 
                                                                                        Upheld, no recommendations           | 
                                                                                        October 2021           | 
              
          
                                                                                        | 201903189           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Policy / administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2021           | 
              
          
                                                                                        | 201903741           | 
                                                                                        Scottish Water           | 
                                                                                        Communication / consultation           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2021           | 
              
          
                                                                                        | 201904853           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2021           | 
              
          
                                                                                        | 201905325           | 
                                                                                        Renfrewshire Council           | 
                                                                                        Care charges for homecare and residential care           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2021           |