| 201203012           | 
                                                                                        Business Stream           | 
                                                                                        charging method / calculation           | 
                                                                                        Some upheld, action taken by body to remedy, recommendations           | 
                                                                                        March 2014           | 
              
          
                                                                                        | 201203204           | 
                                                                                        University of Strathclyde           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        March 2014           | 
              
          
                                                                                        | 201203365           | 
                                                                                        Glasgow City Council           | 
                                                                                        parks, outdoor centres and facilities           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        March 2014           | 
              
          
                                                                                        | 201203395           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        handling of application (complaints by opponents)           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        March 2014           | 
              
          
                                                                                        | 201204116           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        March 2014           | 
              
          
                                                                                        | 201204433           | 
                                                                                        Care Inspectorate           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        March 2014           | 
              
          
                                                                                        | 201204492           | 
                                                                                        Care Inspectorate           | 
                                                                                        complaints handling           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        March 2014           | 
              
          
                                                                                        | 201204540           | 
                                                                                        Lothian NHS Board           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2014           | 
              
          
                                                                                        | 201204688           | 
                                                                                        Fife Council           | 
                                                                                        applications, allocations, transfers & exchanges           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        March 2014           | 
              
          
                                                                                        | 201204705           | 
                                                                                        A Medical Practice in the Greater Glasgow and Clyde NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        March 2014           |