Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202410 | Glasgow City Council | noise pollution | Not upheld, no recommendations | April 2014 |
| 201202461 | Scottish Water | complaints handling | Upheld, recommendations | April 2014 |
| 201202607 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2014 |
| 201203470 | Aberdeenshire Council | conservation areas, listed buildings, tree preservation orders | Upheld, recommendations | April 2014 |
| 201203592 | River Clyde Homes | estate management, open space & environment work | Some upheld, no recommendations | April 2014 |
| 201203729 | Scottish Prison Service | personal property | Some upheld, recommendations | April 2014 |
| 201204495 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2014 |
| 201204565 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2014 |
| 201204572 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | April 2014 |
| 201204670 | The City of Edinburgh Council | sheltered housing issues/residential homes | Upheld, recommendations | April 2014 |