Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203365 | Glasgow City Council | parks, outdoor centres and facilities | Some upheld, recommendations | March 2014 |
| 201203395 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, recommendations | March 2014 |
| 201204116 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2014 |
| 201204433 | Care Inspectorate | complaints handling | Not upheld, recommendations | March 2014 |
| 201204492 | Care Inspectorate | complaints handling | Some upheld, recommendations | March 2014 |
| 201204540 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2014 |
| 201204688 | Fife Council | applications, allocations, transfers & exchanges | Some upheld, recommendations | March 2014 |
| 201204705 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | March 2014 |
| 201204779 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2014 |
| 201204873 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2014 |