Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202404622 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2025 |
| 202404687 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |
| 202409557 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2025 |
| 202202757 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202304529 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | August 2025 |
| 202305315 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202308943 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202309879 | Forth Valley NHS Board | Nurses / nursing care | Upheld, recommendations | August 2025 |
| 202310542 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202311619 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | August 2025 |