New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507976 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2016
201508009 Stirling Council primary school Some upheld, recommendations December 2016
201508063 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2016
201508081 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2016
201508083 Lothian NHS Board policy / administration Upheld, recommendations December 2016
201508163 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2016
201508175 Lanarkshire NHS Board appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations December 2016
201508184 University of Strathclyde academic appeal/exam results/degree classification Some upheld, recommendations December 2016
201508242 Scottish Prison Service progression Not upheld, no recommendations December 2016
201508292 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations December 2016