Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003731 South Lanarkshire Council Applications, allocations, transfers and exchanges Some upheld, recommendations July 2011
201003734 Scottish Prison Service Behaviour Related Programmes (Including Access To) Not upheld, no recommendations July 2011
201003823 Scottish Prison Service Progression Not upheld, no recommendations July 2011
201004020 Scottish Prison Service Behaviour Related Programmes (Including Access To) Not upheld, no recommendations July 2011
201004156 A Medical Practice, Lanarkshire NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations July 2011
201004256 The Highland Council Policy/administration Not upheld, no recommendations July 2011
201004347 Scottish Court Service Delay Not upheld, recommendations July 2011
201004458 Aberdeen City Council Complaints handling Not upheld, no recommendations July 2011
201004596 Lanarkshire NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations July 2011
201004659 University of Strathclyde complaints handling Upheld, recommendations July 2011