Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201702200 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2018 |
| 201702396 | Glasgow City Council | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | February 2018 |
| 201702401 | Fife Council | applications / allocations / transfers / exchanges | Not upheld, no recommendations | February 2018 |
| 201702621 | Angus Council | policy / administration | Upheld, recommendations | February 2018 |
| 201702982 | The City of Edinburgh Council | complaints handling (incl appeals procedures) | Not upheld, no recommendations | February 2018 |
| 201703049 | Greater Glasgow and Clyde NHS Board - Acute Services Division | admission / discharge / transfer procedures | Upheld, recommendations | February 2018 |
| 201703176 | North Ayrshire Health and Social Care Partnership | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | February 2018 |
| 201703557 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2018 |
| 201703692 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2018 |
| 201704147 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | lists (incl difficulty registering and removal from lists) | Upheld, recommendations | February 2018 |