Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201609501 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | January 2018 |
| 201609720 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Some upheld, recommendations | January 2018 |
| 201609754 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | January 2018 |
| 201700087 | Stirling Council | unauthorised developments: enforcement action / stop and discontinuation notices | Some upheld, no recommendations | January 2018 |
| 201700157 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2018 |
| 201700208 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201700223 | Scottish Prison Service | personal property | Not upheld, no recommendations | January 2018 |
| 201700352 | A Council | complaints handling (including appeals procedures) | Some upheld, recommendations | January 2018 |
| 201700446 | Glasgow Housing Association | complaints handling | Some upheld, no recommendations | January 2018 |
| 201700452 | Stirling Council | neighbour disputes and anti-social behaviour | Upheld, recommendations | January 2018 |