Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602508 | The City of Edinburgh Council | complaints handling (including appeals procedures) | Not upheld, no recommendations | December 2016 |
| 201603255 | Scottish Prison Service | earnings | Not upheld, no recommendations | December 2016 |
| 201603321 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | December 2016 |
| 201507448 | Aberdeen City Council | policy/administration | Some upheld, recommendations | November 2016 |
| 201507478 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | November 2016 |
| 201507491 | Perth and Kinross Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | November 2016 |
| 201507638 | Lothian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | November 2016 |
| 201507657 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2016 |
| 201507666 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | November 2016 |
| 201507682 | Business Stream | incorrect billing | Some upheld, recommendations | November 2016 |