Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201804332 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201804338 | Fife Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2019 |
| 201804640 | A Medical Practice in the Lothian NHS Board area | lists (incl difficulty registering and removal from lists) | Not upheld, no recommendations | September 2019 |
| 201804880 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201805593 | Angus Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | September 2019 |
| 201806165 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201806416 | Scottish Water | replacement of lead / rusted pipes | Some upheld, recommendations | September 2019 |
| 201806499 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201807360 | Clear Business Water | policy / administration | Resolved, no recommendations | September 2019 |
| 201807384 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |