Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800853 Clear Business Water policy / administration Upheld, recommendations April 2019
201804677 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2019
201805239 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Upheld, recommendations April 2019
201806118 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2019
201806707 University of the West of Scotland communication / staff attitude / dignity / confidentiality Not upheld, no recommendations April 2019
201700144 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2019
201700711 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2019
201701267 Lothian NHS Board nurses / nursing care Not upheld, no recommendations March 2019
201702784 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2019
201703417 North Ayrshire Health and Social Care Partnership home helps / concessions / grants / charges for services Upheld, recommendations March 2019