Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202206401 A Medical Practice in the Lothian NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations October 2023
202207640 A Medical Practice in the Ayrshire and Arran NHS Board area Clinical treatment / diagnosis Some upheld, recommendations October 2023
202002423 South Lanarkshire Council Complaints handling Upheld, recommendations September 2023
202007481 West Dunbartonshire Council Council Tax Upheld, recommendations September 2023
202101440 South Lanarkshire Health and Social Care Partnership Assessments / self-directed support Not upheld, no recommendations September 2023
202102932 Scottish Ambulance Service Failure to send ambulance / delay in sending ambulance Upheld, no recommendations September 2023
202104574 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations September 2023
202106214 Glasgow City Health and Social Care Partnership Community Mental health services Upheld, recommendations September 2023
202106438 Glasgow City Health and Social Care Partnership Nurses / Nursing Care Some upheld, recommendations September 2023
202107863 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations September 2023