Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202007694 Perth and Kinross Council Standard of care Not upheld, recommendations October 2022
202007700 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations October 2022
202100071 Dumfries and Galloway Council Handling of application (complaints by opponents) Some upheld, recommendations October 2022
202101569 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations October 2022
202103742 Milnbank Housing Association Ltd Neighbour disputes and anti-social behaviour Upheld, recommendations October 2022
202110356 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations October 2022
201900994 A Dentist in the Highland NHS Board area Clinical treatment / Diagnosis Not upheld, no recommendations September 2022
201902230 Highland NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations September 2022
201911240 East Renfrewshire Council Handling of application (complaints by opponents) Some upheld, recommendations September 2022
202001300 Scottish Prison Service Personal property Some upheld, recommendations September 2022