Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104524 | Mental Welfare Commission for Scotland | Policy/administration | Some upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201104528 | A Medical Practice in the Lanarkshire NHS Board area | Appointments/Admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | July 2012 |
| 201104549 | Scottish Water | Damage caused / compensation | Not upheld, no recommendations | July 2012 |
| 201104634 | University of Aberdeen | Admissions | Not upheld, no recommendations | July 2012 |
| 201104820 | Scottish Water | Damage caused / compensation | Not upheld, no recommendations | July 2012 |
| 201104877 | Scottish Prison Service | Disciplinary Charges - Orderly Room Proceedings | Not upheld, no recommendations | July 2012 |
| 201104879 | Scottish Prison Service | Visits | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201104902 | Scottish Water | Policy/administration | Not upheld, no recommendations | July 2012 |
| 201104967 | Scottish Prison Service | Visits | Some upheld, recommendations | July 2012 |
| 201105057 | Scottish Prison Service | Disciplinary Charges - Orderly Room Proceedings | Upheld, recommendations | July 2012 |