Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202401449 | Tayside NHS Board | Admission / discharge / transfer procedures | Some upheld, no recommendations | July 2025 |
| 202404774 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2025 |
| 202407136 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2025 |
| 202407708 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2025 |
| 202410666 | A Medical Practice in the Ayrshire and Arran NHS Board area | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2025 |
| 202202904 | Tayside NHS Board | Complaints handling | Some upheld, recommendations | June 2025 |
| 202302300 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202303239 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202303409 | West Dunbartonshire Council | Neighbour disputes and anti-social behaviour | Upheld, recommendations | June 2025 |
| 202305278 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |