Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201005068 Scottish Prison Service downgrading Some upheld, action taken by body to remedy, no recommendations October 2011
201005253 South Lanarkshire Council maintenance and repair of roads Not upheld, no recommendations October 2011
201005387 Scottish Prison Service complaints handling Not upheld, no recommendations October 2011
201100064 North Lanarkshire Council political matters; committees; standing orders; requests for information Some upheld, recommendations October 2011
201100152 The City of Edinburgh Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, no recommendations October 2011
201100174 West Lothian Council policy/administration Not upheld, no recommendations October 2011
201100182 Dumfries and Galloway Council handling of application (complaints by opponents) Not upheld, no recommendations October 2011
201100205 The City of Edinburgh Council primary school Some upheld, recommendations October 2011
201100261 A Medical Practice, Highland NHS Board communication; staff attitude; dignity; confidentiality Not upheld, no recommendations October 2011
201100271 Ayrshire and Arran NHS Board communication; staff attitude; dignity; confidentiality Upheld, recommendations October 2011