Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201002667 | Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis; consent | Some upheld, recommendations | June 2011 |
| 201002668 | Fife Council | council tax collection; pursuit of arrears | Not upheld, no recommendations | June 2011 |
| 201002767 | NHS 24 | clinical treatment; diagnosis; NHS 24 call handling; out-of-hours appointments | Not upheld, no recommendations | June 2011 |
| 201002776 | Glasgow City Council | education; exclusion from school; complaints handling | Upheld, recommendations | June 2011 |
| 201002777 | South Lanarkshire Council | handling of planning application; objection; retrospective planning application | Not upheld, no recommendations | June 2011 |
| 201002854 | Scottish Prison Service | prisoners; property | Not upheld, no recommendations | June 2011 |
| 201002903 | The City of Edinburgh Council | disabled parking bays; tram works | Not upheld, no recommendations | June 2011 |
| 201003049 | Scottish Borders Council | education; complaints handling | Some upheld, recommendations | June 2011 |
| 201003054 | Highland NHS Board | clinical treatment; diagnosis; back injury | Not upheld, no recommendations | June 2011 |
| 201003286 | Albyn Housing Society Ltd | policy/administration | Some upheld, recommendations | June 2011 |