Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508208 | Business Stream | incorrect billing | Some upheld, recommendations | August 2016 |
| 201508239 | Business Stream | incorrect billing | Not duly made or withdrawn, no recommendations | August 2016 |
| 201508260 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2016 |
| 201508268 | Edinburgh College | communication staff attitude dignity and confidentiality | Some upheld, no recommendations | August 2016 |
| 201508320 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2016 |
| 201508325 | A Council | neighbour disputes and anti-social behaviour | Upheld, recommendations | August 2016 |
| 201508439 | Inverclyde Council | complaints handling (including appeals procedures) | Upheld, recommendations | August 2016 |
| 201508506 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2016 |
| 201508516 | Business Stream | meter size | Upheld, recommendations | August 2016 |
| 201508524 | Greater Glasgow and Clyde NHS Board | nurses / nursing care | Some upheld, recommendations | August 2016 |