| 201305529           | 
                                                                                        East Lothian Council           | 
                                                                                        applications, allocations, transfers & exchanges           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201305717           | 
                                                                                        Grampian NHS Board           | 
                                                                                        appointments / admissions (delay / cancellation / waiting lists)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201305723           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, no recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201305865           | 
                                                                                        Aberdeen City Council           | 
                                                                                        council tax           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201305939           | 
                                                                                        University of the Highlands and Islands           | 
                                                                                        complaints handling           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201306031           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        nurses / nursing care           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201306078           | 
                                                                                        Dumfries and Galloway Council           | 
                                                                                        complaints handling (incl social work complaints procedures)           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201306145           | 
                                                                                        University of the Highlands and Islands           | 
                                                                                        teaching and supervision           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201306193           | 
                                                                                        Borders NHS Board           | 
                                                                                        communication / staff attitude / dignity / confidentiality           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201306259           | 
                                                                                        Scottish Prison Service           | 
                                                                                        legal correspondence           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2014           |