| 201809267 | Live Borders | Complaints handling | Not upheld, no recommendations | March 2021 | 
          
                                                                                        | 201809582 | Hillcrest Housing Association | Repairs and maintenance | Not upheld, no recommendations | March 2021 | 
          
                                                                                        | 201810152 | Tayside NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | March 2021 | 
          
                                                                                        | 201810822 | A Medical Practice in the Fife NHS Board area | Lists (incl difficulty registering and removal from lists) | Some upheld, recommendations | March 2021 | 
          
                                                                                        | 201900199 | Tayside NHS Board | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2021 | 
          
                                                                                        | 201900740 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2021 | 
          
                                                                                        | 201900799 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2021 | 
          
                                                                                        | 201901468 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2021 | 
          
                                                                                        | 201901927 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | March 2021 | 
          
                                                                                        | 201902015 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, no recommendations | March 2021 |