Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201500612 | Scottish Funding Council | policy/administration | Some upheld, recommendations | May 2016 |
| 201500673 | Greater Glasgow and Clyde NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | May 2016 |
| 201500693 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201500696 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201500884 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201500910 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2016 |
| 201500915 | Greater Glasgow and Clyde NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | May 2016 |
| 201500935 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201500956 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201500986 | University of the West of Scotland | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | May 2016 |