| 201200619           | 
                                                                                        A Medical Practice in the Ayrshire and Arran NHS Board area           | 
                                                                                        lists           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201200636           | 
                                                                                        Scottish Prison Service           | 
                                                                                        accommodation (including cell amenities and location)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201200680           | 
                                                                                        Scottish Prison Service           | 
                                                                                        progression           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201200711           | 
                                                                                        Business Stream Ltd           | 
                                                                                        debt recovery / payment fees           | 
                                                                                        Some upheld, action taken by body to remedy, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201200729           | 
                                                                                        Scottish Prison Service           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201200770           | 
                                                                                        Crown Office and Procurator Fiscal Service           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, action taken by body to remedy, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201200829           | 
                                                                                        Scottish Prison Service           | 
                                                                                        complaints handling           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201200831           | 
                                                                                        Scottish Prison Service           | 
                                                                                        education           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201200899           | 
                                                                                        Glasgow Housing Association Ltd           | 
                                                                                        neighbour problems           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201200934           | 
                                                                                        Scottish Prison Service           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           |