| 201200971           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201201004           | 
                                                                                        Scottish Prison Service           | 
                                                                                        progression           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201201036           | 
                                                                                        Atrium Homes           | 
                                                                                        repairs and maintenance of housing stock (incl dampness and infestations)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201201083           | 
                                                                                        Cairn Housing Association Ltd           | 
                                                                                        repairs and maintenance of housing stock (incl dampness and infestations)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201201252           | 
                                                                                        Scottish Prison Service           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201201411           | 
                                                                                        Scottish Prison Service           | 
                                                                                        clothing           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201201421           | 
                                                                                        Scottish Prison Service           | 
                                                                                        regime and operation of prison           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201105352           | 
                                                                                        A Medical Practice in the Borders NHS Board area           | 
                                                                                        appointments/admissions (delay, cancellation, waiting lists)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201003315           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        policy/administration; complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201100106           | 
                                                                                        Glasgow City Council           | 
                                                                                        finance - rent           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           |