| 201103157 | A Medical Practice in the Tayside NHS Board area | communication, staff attitude, dignity, confidentiality | No decision reached | May 2012 | 
          
                                                                                        | 201103230 | South Lanarkshire Council | road authority as developer, road alterations | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201103341 | Scottish Prison Service | visits | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201103381 | Scottish Prison Service | earnings | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201103489 | Scottish Ambulance Service | incident reporting; complaints handling | Some upheld, action taken by body to remedy, recommendations | May 2012 | 
          
                                                                                        | 201103542 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201103561 | Scottish Qualifications Authority | policy/administration | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201103575 | Grampian NHS Board | complaints handling | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201103628 | The City of Edinburgh Council | repairs and maintenance of housing stock | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201103639 | Dumfries and Galloway Council | council tax (incl Community Charge) | Not upheld, no recommendations | May 2012 |