| 201103648 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201103689 | A Dental Practice in the Grampian NHS Board area | lists (incl difficulty registering and removal from lists) | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201103719 | Muirhouse Housing Association Ltd | improvements and alterations | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201103753 | Highland NHS Board | policy/administration | Some upheld, recommendations | May 2012 | 
          
                                                                                        | 201103879 | Scottish Prison Service | downgrading | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201104038 | Scottish Prison Service | claim | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201104167 | Dundee City Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, action taken by body to remedy, no recommendations | May 2012 | 
          
                                                                                        | 201104358 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201104451 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | May 2012 | 
          
                                                                                        | 201104507 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | May 2012 |