| 201102884 | A Dental Practice in the Lothian NHS Board area | Complaints handling | Not upheld, action taken by body to remedy, recommendations | April 2012 | 
          
                                                                                        | 201102893 | Argyll Community Housing Association | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, recommendations | April 2012 | 
          
                                                                                        | 201103024 | Forth Valley NHS Board | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, no recommendations | April 2012 | 
          
                                                                                        | 201103108 | Scottish Prison Service | staff treatment | Not upheld, action taken by body to remedy, no recommendations | April 2012 | 
          
                                                                                        | 201103304 | Business Stream Ltd | debt recovery; payment fees | Not upheld, no recommendations | April 2012 | 
          
                                                                                        | 201103312 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | April 2012 | 
          
                                                                                        | 201103342 | Scottish Prison Service | downgrading | Not upheld, no recommendations | April 2012 | 
          
                                                                                        | 201103352 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | April 2012 | 
          
                                                                                        | 201103434 | Greater Glasgow and Clyde NHS Board | policy/administration | Not upheld, no recommendations | April 2012 | 
          
                                                                                        | 201103473 | Scottish Prison Service | education | Not upheld, no recommendations | April 2012 |