| 201102078 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | February 2012 | 
          
                                                                                        | 201102095 | East Lothian Council | complaints handling | Upheld, action taken by body to remedy, no recommendations | February 2012 | 
          
                                                                                        | 201102138 | Scottish Qualifications Authority | policy/administration | Not upheld, no recommendations | February 2012 | 
          
                                                                                        | 201102297 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | February 2012 | 
          
                                                                                        | 201102565 | A Medical Practice, Lanarkshire NHS Board | lists | Not upheld, no recommendations | February 2012 | 
          
                                                                                        | 201102599 | Scottish Prison Service | health and safety | Not upheld, no recommendations | February 2012 | 
          
                                                                                        | 201102614 | Dundee City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | February 2012 | 
          
                                                                                        | 201102688 | The City of Edinburgh Council | common repairs to former council houses | Some upheld, recommendations | February 2012 | 
          
                                                                                        | 201102802 | Scottish Prison Service | access to medical care/treatment | Not upheld, no recommendations | February 2012 | 
          
                                                                                        | 201102987 | University of Strathclyde | complaints handling | Not upheld, no recommendations | February 2012 |