Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201804250 | University of St Andrews | complaints handling | Not upheld, no recommendations | October 2019 |
| 201804377 | Western Isles NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | October 2019 |
| 201804499 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | October 2019 |
| 201804660 | Clackmannanshire Council | child services and family support | Upheld, recommendations | October 2019 |
| 201804921 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201804933 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201804986 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |
| 201805015 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201807032 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201807051 | Sanctuary (Scotland) Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | October 2019 |