Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103742 | Tayside NHS Board | complaints handling | Not upheld, recommendations | November 2012 |
| 201103844 | Lothian NHS Board - Acute Division | policy/administration | Some upheld, recommendations | November 2012 |
| 201103920 | Link Housing Association Ltd | policy/administration | Not upheld, recommendations | November 2012 |
| 201103935 | The Highland Council | road authority as developer, road alterations | Some upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201104027 | Scottish Prison Service | progression | Not upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201104107 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2012 |
| 201104122 | Scottish Water | sewer flooding - internal | Upheld, recommendations | November 2012 |
| 201104403 | Business Stream Ltd | incorrect billing | Not upheld, recommendations | November 2012 |
| 201104525 | East Lothian Council | policy/administration | Some upheld, action taken by body to remedy, recommendations | November 2012 |
| 201104603 | Aberdeenshire Council | conservation areas, listed buildings, tree preservation orders | Not upheld, recommendations | November 2012 |