Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103133 | The City of Edinburgh Council | parks, outdoor centres and facilities | Some upheld, recommendations | May 2012 |
| 201103157 | A Medical Practice in the Tayside NHS Board area | communication, staff attitude, dignity, confidentiality | No decision reached | May 2012 |
| 201103230 | South Lanarkshire Council | road authority as developer, road alterations | Not upheld, no recommendations | May 2012 |
| 201103341 | Scottish Prison Service | visits | Not upheld, no recommendations | May 2012 |
| 201103381 | Scottish Prison Service | earnings | Not upheld, no recommendations | May 2012 |
| 201103489 | Scottish Ambulance Service | incident reporting; complaints handling | Some upheld, action taken by body to remedy, recommendations | May 2012 |
| 201103542 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201103561 | Scottish Qualifications Authority | policy/administration | Not upheld, no recommendations | May 2012 |
| 201103575 | Grampian NHS Board | complaints handling | Not upheld, no recommendations | May 2012 |
| 201103628 | The City of Edinburgh Council | repairs and maintenance of housing stock | Not upheld, no recommendations | May 2012 |